🛒 Ordering Questions

Q: How do I place an order?

A: Follow these simple steps:

1. Browse our fruit catalog
2. Add items to your cart
3. Click the cart icon and select “Checkout”
4. Enter your delivery details
5. Review your order and confirm

Q: Can I modify or cancel my order?

A: Orders can only be modified or cancelled by administrator of placement. Contact us immediately at mohammadfahed@013gmail.com if you need to make changes.

Q: Is there a minimum order amount?

A: Currently, we do not have a minimum order requirement.

💳 Payment Questions

Q: What payment methods do you accept?

A: We currently accept Cash on Delivery (COD) only. Pay when you receive your order.

Q: Will you accept online payments in the future?

A: Yes! We plan to introduce secure online payment options soon. Stay tuned for updates.

Q: Is Cash on Delivery safe?

A: Absolutely! You only pay after inspecting your delivery. No advance payment required.

🚚 Delivery Questions

Q: How long does delivery take?

A: We guarantee delivery within 1 hour of order confirmation!

Q: What are your delivery hours?

A: We deliver during the following hours:

• Monday-Sunday: 9AM to 4PM

Q: What if I’m not home during delivery?

A: Our driver will call you. If unavailable, we’ll:

1. Attempt redelivery (may incur a fee)
2. Hold your order for pickup
3. Cancel the order after 2 hours

Q: Do you use third-party delivery services?

A: No! All deliveries are handled directly by our FlipFruit team to ensure quality and speed.

🔄 Returns & Refunds

Q: What is your return policy?

A: We offer a money-back guarantee if:

• You contact us within 1 hours of delivery
• The product is in original condition
• The product is verified as originally sold by us

Q: How do I request a return?

A: Simple 3-step process:

1. whatsapp us within 1 hours
2. Provide your order details and reason
3. We’ll arrange pickup and verification

Q: When will I get my refund?

A: Refunds are processed immediately after product verification, typically within 1-2 business days.

Q: What happens if I return the wrong product?

A: Our money-back guarantee only applies to products originally sold by us. Returning incorrect products may result in legal action.

🔒 Account & Privacy

Q: What information do you collect?

A: We only collect necessary information:

• Name and contact details
• Delivery address
• Order history
• Never your financial information (COD only)

Q: How is my data protected?

A: We implement:

• Secure website connections
• Limited staff access to your data
• No sharing with third parties
• Regular security updates

Q: Can I delete my account information?

A: Yes! Contact us to request data deletion, subject to legal retention requirements.